A button, menu item or page is missing

There are three usual reasons. Work through them in order.

On a phone?

Some pages aren’t in the phone menu: Recurring Charges, QuickBooks, Online booking, Add-ons, Team, Reports and Settings. Use a computer or tablet for them, or follow a link to the page. See Use AysOps on your phone or tablet.

1. Your access doesn’t include it

AysOps only shows what your licence and account type allow. A Staff or Limited member, for example, won’t see Settings, Team or Billing, and may see a page but not its Edit or Delete buttons.

See what you have: ask an owner or administrator to open Team and click your row; the Current License card lists every permission.
Ask them to change your account type if you need more. See Roles and account types.

2. It belongs to an add-on that isn’t on

Some features only appear once their add-on is turned on, for example Online booking, Passwords, QuickBooks, team members, calendar sync and video-call links. Their menu items (for example Online booking and Passwords under Add-ons in the left menu) appear once the add-on is on. Only the account owner can turn add-ons on, from Add-ons. Anyone else sees a Request button on the add-on’s card, which lets the owner know you’d like it. See Add-ons explained.

3. It isn’t available for this record

Some buttons depend on the record’s state:

An estimate or invoice that’s been sent can’t be edited the same way as a draft.
Something that’s been used on a document (a rate, a product, a tax) can’t be deleted, only archived, so your billing history stays complete.
A Coming soon label means the feature isn’t available yet.

Everything is there, but nothing will save

If buttons are there but saving is refused, read the message:

“Your subscription has ended, so this account is read-only.” (or a “Your free trial has ended” screen): you can still see and export everything, but nothing can be changed until the owner subscribes in Settings → Billing. See Billing and your subscription.
“Your access to this company is paused, so it is read-only for you right now.”: everything you entered is still there. The account owner can switch your access back on.

Still can’t find it?

Search this help, or report it with Help & feedback (the round blue button) from the page where you expected it. See Get help.