I can't sign in

Find the message or situation that matches yours.

What you see	What to do
“Invalid login credentials”	The email or password is wrong (AysOps doesn’t say which, for security). Check for typing mistakes, or reset your password.
“Too many sign-in attempts. Please wait a few minutes and try again.”	Too many password tries in a short time. Wait a few minutes, then try once more, or reset your password.
“Too many requests. Please wait a few minutes and try again.”	You asked for several sign-in links or password resets in a short time. Wait a few minutes, then ask once.
“The security check did not complete. Please wait for it to finish (or tick the box if one appears), then try again.”	The automatic security check on the sign-in page hadn’t finished. Wait a moment, tick the box if one appears, then click the button again.
The sign-in link or reset email never arrives	Check spam or junk. The screen says the same thing whether or not the address has an account, so check you typed the address you signed up with. See I didn’t get an email.
The link says it has expired	Links only work for a short time. Ask for a new one.
Google or Microsoft signs me in to the wrong account	Sign out of that Google or Microsoft account in your browser first, or sign in with your email and password.
The two-step code didn’t arrive	Check spam; codes expire quickly, so ask for a new one. See Two-step sign-in.
“We could not check your authenticator app setup just now. Nothing on your account was changed.”	AysOps couldn’t reach the sign-in service for a moment. Your two-step sign-in is untouched. Click Try again after a few seconds, or Sign out and sign in again later.
“We could not check your two-factor settings just now. Please try again in a moment.”	Same cause, shown when entering a code or changing your two-step method. Wait a moment and try again.
I lost the phone with my authenticator app	Ask your account owner, or report it from a device you’re still signed in on with Help & feedback.
I was signed in, then suddenly signed out	AysOps signs you out after 10 minutes without activity. See Automatic sign-out.
My invitation link doesn’t work	Invitations expire after 48 hours, and must be accepted with the email they were sent to. See Accept an invitation.
“Please verify your sign-in again before continuing — reload this page to be prompted”	You’re signed in but haven’t finished two-step sign-in for this visit, so saving is refused. Reload the page and enter your code. See Two-step sign-in.
“No company yet” after signing in	This login isn’t part of any company. If you were invited, ask whoever invited you to send the invitation again to this exact email.
“Accept your invitation” after signing in	You signed in before accepting. Click Accept beside the company to join it.
I signed in but see the wrong company	Switch company from your account menu. See Switch companies.

Still stuck?

Ask a colleague who can sign in to report it with Help & feedback (the round blue button), or contact the person who looks after AysOps at your company.